1. Agreement
These terms form a binding agreement between you and Clubl (“Clubl”, “we”, “us”). “You” means the club and the individuals who use the service on its behalf. If you are entering into these terms for a club, you confirm you are authorised to do so.
2. The service
Clubl is membership management software that helps clubs manage members, billing, events, communications and reporting. We may add, change or remove features over time to improve the service.
3. Accounts and eligibility
- You must provide accurate account information and keep it current.
- You are responsible for keeping your login credentials secure and for all activity under your account.
- You must be at least 18 years old to hold an administrative account.
- Notify us promptly of any unauthorised use of your account.
4. Free trial
New clubs may start with a free trial. No payment details are required to begin. At the end of the trial you may choose a paid plan to continue; access to administrative features ends if a paid plan is not started.
5. Subscriptions and billing
- Paid plans are billed in advance, monthly or yearly, based on the tier you select. Tiers are priced by the number of members you manage.
- Yearly plans are charged for ten months of every twelve, as described on our pricing page.
- Upgrades take effect immediately; downgrades take effect at the end of the current billing period.
- Fees are stated in Australian dollars and, where applicable, are inclusive of GST.
- Except where required by law, fees already paid are non-refundable.
6. Member payments
Clubl lets clubs collect payments from their own members. Card payments are processed through the club’s own connected Stripe account, meaning the club is the merchant of record and funds are settled directly to the club. Clubl is not a party to the transaction between a club and its members, and is not responsible for those payments, refunds or disputes. Your use of Stripe is also subject to Stripe’s terms.
7. Your content and data
You retain ownership of the data you put into Clubl, including your member records. You grant us the limited rights needed to host and operate the service for you. You are responsible for having a proper basis to collect and store your members’ information, and for handling it lawfully. Our Privacy Policy explains how we handle personal information.
8. Acceptable use
You agree not to:
- Use the service to break the law or infringe others’ rights.
- Send spam or unsolicited messages through the platform.
- Attempt to access other clubs’ data, probe or disrupt the service, or bypass security or usage limits.
- Reverse engineer, resell or misuse the service.
- Upload malicious code or harmful content.
9. Availability
We work to keep Clubl available and reliable, but the service is provided on an “as is” and “as available” basis. We may perform maintenance, and occasional downtime may occur. We do not guarantee uninterrupted or error-free operation.
10. Third-party services
Clubl relies on third-party providers (including Stripe, Supabase, Resend and Vercel). Their availability and terms are outside our control, and we are not liable for their acts or omissions.
11. Warranties and liability
Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that, to the maximum extent permitted by law we exclude all implied warranties, and our total liability arising out of or in connection with the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental or consequential loss, or for loss of data, profits or goodwill.
12. Suspension and termination
- You may cancel at any time. Your plan remains active until the end of the period you have already paid for.
- We may suspend or terminate access if you breach these terms, fail to pay, or use the service in a way that risks harm to others or the platform.
- On termination you may export your data for a reasonable period, after which we may delete it in line with our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time. When we make material changes we’ll update the “Last updated” date above and, where appropriate, notify account holders. Continuing to use the service after changes take effect means you accept the updated terms.
14. Governing law
These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.
15. Contact
Questions about these terms? Email admin@clubl.app.